change alternate email address for microsoft get back into my account

If you forgot your password and can't sign in:Īsk another global admin in your business to reset your password for you. It uses your alternate contact info to verify you're the right person to reset your password. Now sign in again: type your user name > Next > and then select Forgot password.įollow the steps in the wizard to reset your password. Sign out: select your name in the upper right corner > Sign out. Under Contact details, double-check that your Alternate email is accurate and that you've provided a mobile phone number. Select your name (icon) in upper right corner > My Account > Personal Info.

Use these steps if you forgot your password but you're able to sign in to Microsoft 365 because, for example, your password is saved in your browser: In the admin center, go to the Users > Active users page.Įnter an email address the user can get to, so they receive the new password, and follow up with them to make sure they got it. Less work for you! To learn how, see Let users reset their own passwords in Microsoft 365. This way you don't have to manually reset passwords for your users. We strongly recommend that you set up self-service password reset. If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365. On the Active users page, select the user and then select Reset password.įollow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.Įnter your email address to get the new password, and then send to the user's alternate email address or give it to them in person. In the Microsoft 365 admin center, go to the Users > Active users page.

Follow these steps to reset the password. When a user requests a new password, you'll receive a password reset request in email.

Set up your email address from the Security info pageĭepending on your organization’s settings, you might be able to use your email address as one of your security info methods.Steps: Reset a business password for a user You'll need to choose a different method for two-factor verification. Two-factor verification and password reset authentication. However, not all methods can be used for both. Security info methods are used for both two-factor security verification and for password reset. Security versus password reset verification In this case, you'll need to choose another method or contact your organization's help desk for more help.

Note: If you don't see an email option, it's possible that your organization doesn't allow you to use this option for your password reset method.

Change alternate email address for microsoft get back into my account