If not installed, you won't be able to connect to your end devices.Ĥ.

Installation is one-time only, per technician device.

It must be installed (even if you've installed a generic version of AnyDesk in the past).

Note: Atera's custom AnyDesk version must be installed on your device to enable remote access. If this is your first time connecting via AnyDesk, you'll be prompted to download AnyDesk (Atera's custom version). From the device's Connect dropdown menu, select AnyDesk From the Devices (or Sites > Devices) page, locate the specific device.Ģ. This is a temporary workaround and installation will become a completely automatic process in upcoming Atera versions.ġ. Note about the newer Mac devices: When connecting to newer Mac devices that use the M1 processor, you'll need to instruct your users to manually install AnyDesk from the popup window that appears after initiating a connection with them. You can use AnyDesk on your Windows or Mac OS device to connect to all your users' (Windows and Mac) devices. Initiate a remote connection with AnyDesk From Admin, on the side panel, click SettingsĪnyDesk is now your default remote access and will be installed on all existing and new agents. To set AnyDesk remote access as the default:ġ. AnyDesk can still be used without setting it as default-it will simply install on specific agents when remote access is first initiated on them. By doing so, AnyDesk will automatically install on all your existing agents and any agents you install in the future. You can set AnyDesk as your default remote access within Atera. Initiate a remote connection with AnyDesk.

See the full list of AnyDesk Performance features.

The integration is with AnyDesk's Performance package*. AnyDesk can be used on Windows or Mac OS devices to connect to all your users' Windows and Mac devices and is available, free-of-charge, to Atera Expert and Master plan users. This article provides instructions for the Atera for IT Departments platform.ĪnyDesk provides secure and reliable remote access for supporting your users anywhere, anytime.

Anydesk windows to mac